Faq

How can I track my order?
Once we ship the order, a tracking number will be emailed to you along with a link where you can track the status of your order.

Can I pick up my order at one of the warehouses?
No we do not allow customer pickups. Our warehouses are not open to the public. We also do not offer a showroom.

Can I make changes to my order after it has been placed?
Unfortunately, we are unable to make any changes to an order once it has been placed.

What if I provided an incorrect shipping address?
If your order was undeliverable and returned to our warehouse, please refer to the returns section of our website.

Do you have a minimum order?
No.

How do I place my order?
Orders can be placed on our website through our secure checkout page. If you have a problem checking out, please email us here.

Do you sell to individuals or just businesses?
Yes we sell to individuals as well as businesses.

If a product is out of stock, how long until it is back in stock?
Our website inventory is updated daily so please keep checking back to see when products are back in stock.

If I have a business resale license can I get a discount?
No we offer discounts based on the quantity of your order.

What payment options do you offer?
Our payment options include Visa, Mastercard.

Can I return or exchange an item?
Yes, please click here to review our returns/exchange policy.

Are all of your items 1st Quality?
Yes all of our items are 1st Quality. We do NOT carry irregulars or seconds.

Is the umrock.com website safe and secure?
Yes. We have gone to great lengths to make our website secure. Your information is protected by McAfee. And we never sell your personal information.

How do I contact umrock.com
The best way to contact us is to fill out this form and a representative will be in touch very soon.