Returns & Exchanges

Returns & Exchanges Process

We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact us within 30 days upon receiving the items to initiate the return process if you are not satisfied with your order.

1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.

2. Pack your items carefully and send them through your local post office to make sure they arrive safely.

3. We will process the return or exchange as soon as we receive your package.

4. Once your refund is issued, you will receive a confirmation email. umrock cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to umrock.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.


Return Conditions

1. Please contact us within 30 days starting from the day you have received your order.

2. All return items must be in original, new, unworn, undamaged and unaltered condition with all tags attached and accompanied by your receipt. We cannot accept any return item that is not in original, new condition or any return item that is damaged due to:
• Soiling or staining (food, lipstick, makeup, bleach, marker/pen, sweat, dirt, etc.)
• Wear and tear (ripping, tearing, snagging or other signs of wear)
• Odor (perfume, mildew, body odor)

3. We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first.

4. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.


Return Address

Destiny Turner
124 Danny Drive
Vidalia, LA 71373
United States